SupportHelp Center
Resolve issues quickly with practical troubleshooting and support paths.
Help Center provides direct solutions for account access, project recovery, editor behavior and platform setup.
Troubleshooting guidesRecovery workflowsSetup supportKnown issue handling
Account and access support
Recover access without disrupting active work.
- Guides for verification, login and password reset recovery.
- Admin escalation paths for role and activation issues.
- Session and browser troubleshooting for classroom devices.
Project and editor support
Handle save, import and modeling issues effectively.
- Scene save diagnostics and revision recovery guidance.
- Import/export troubleshooting by format.
- Modeling tool behavior notes for advanced edit operations.
Platform operations
Use health and logs to narrow problem scope.
- Check service status before deep local debugging.
- Interpret API responses and audit events for admin actions.
- Identify when to involve infrastructure maintainers.
Frequently asked questions
Where should I start when something fails?
Start with Server Status, then follow module-specific troubleshooting in Help Center.
Can students self-serve fixes?
Yes. Core account and workflow recovery steps are designed for self-service first.